Refund & Returns Policy
Effective 1 January 2025
We want you to be completely satisfied with your purchase. Please read our returns and refund policy carefully before placing an order.
Return Period
You have 7 days from the date of delivery to return unopened, unused products in their original condition. Items must be in resaleable condition. Please contact us to initiate a return before sending anything back.
Opened & Used Items - Non-Returnable
Once a product has been opened, unsealed, or used, it cannot be returned. Due to the nature of our health and wellness products, opened items cannot be resold for hygiene and safety reasons, and therefore cannot be accepted back.
Faulty or Damaged Products
If you receive a product that is faulty, damaged, or not as described, we will provide a full refund or replacement at no cost to you, including return shipping. Please report any issues within 48 hours of delivery with photographic evidence.
Return Shipping Costs
Return shipping costs are the responsibility of the customer for standard returns. However, if the product is faulty, damaged, or incorrect, we will reimburse your return shipping costs or arrange a prepaid return label.
Refund Processing
Once we receive and inspect your return, refunds will be processed within 7-10 business days to your original payment method. Please allow 2-3 additional business days for the funds to appear in your account.
Consumer Protection
This returns policy is provided in compliance with the South African Consumer Protection Act (CPA). Your statutory rights as a consumer are not affected by this policy. If you have any concerns, you may contact the National Consumer Commission.
To initiate a return or report an issue, please contact us and we'll be happy to assist you.